Limited Warranty Terms
MSS products come with a 1-year limited warranty provided by Recherche. In case you may have purchased an extended warranty or a custom plan, please review your packing slip or invoice. The following sections detail the terms of the Recherche Limited Product Warranty, Return Policy for India only and Our 30-Day Money Back Guarantee as well as some special considerations for International Orders which are not covered under this Recherche Limited Product Warranty.
Scope of the Recherche Limited Product Warranty
Recherche warrants to the original purchaser that any MSS will be free of defects in workmanship and materials for the applicable limited warranty period set forth in your packing slip or invoice, which is measured from the date of the invoice.
Importantly, this limited product warranty does not cover:
Non-Recherche products and accessories e.g., hard drives, memory, CPU’s, power supplies, etc.; software, including the operating system and software as well as any third party software; product that has been damaged by actions that are beyond Recherche’s control, including for example, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability; product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component, and/or the attachment of peripheral devices; product for which Recherche has not received payment; or paint or finish.
The software warranty is limited to ensuring restoration to factory-state using the built in “Factory Reset” for the applicable software warranty period. All bundled software are covered with their own end user license agreement and their copyright and trademarks are owned by their respective owners. Recherche assumes no responsibility for the bugs or functioning of any of the bundled software unless explicitly specified.
During your applicable limited product warranty period, if a covered product is proven to be defective in workmanship or materials, Recherche will, at its option: (1) replace or repair the defective component; or (2) replace the product with a comparable product. Replacement parts will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of fourteen days (14) or for the remainder of the warranty period. Replacement products may be refurbished, and are warranted for the longer of fourteen days or the remainder of the applicable limited warranty period. Any additional purchases or upgrades will not extend this limited product warranty. If we determine that the problem with the product is not covered by the limited product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis.
THIS WARRANTY AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). RECHERCHE RESPONSIBILITY FOR DEFECTS IN MSS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE RECHERCHE PRODUCT WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.
MOREOVER, RECHERCHE AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR RECHERCHE WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, “DOWN TIME”, PURCHASER’S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW. YOU UNDERSTAND THAT RECHERCHE’S OBLIGATION TO ADDRESS ANY WARRANTY CLAIMS IS EXCLUSIVE OF EXPENSES INCURRED IN TRANSPORT, COMMUNICATION, LABOUR OR INSTALLATION, AND ANY OTHER COST WHICH MAY BE ASSOCIATED TO THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.